This guide outlines the steps to edit, modify, or cancel bookings through both the Cavago Host Dashboard and the Cavago Host App.
Accessing the Cavago Host Dashboard
Step 1: Log In to Your Cavago Account
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Web Dashboard: Log in to the Cavago Host dashboard using your credentials.
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Mobile App: Open the Cavago Host App (Google Play / App Store) on your device and sign in
Step 2: Navigate to Bookings
Once logged in, click on the Bookings tab in the dashboard menu to view all current reservations.
Editing or Modifying a Booking
Step 1: Select the Booking
In the Bookings section, locate the reservation you wish to modify and click on it to open the booking details.
Step 2: Edit Details
Click the Edit button within the booking details. You can adjust dates, times, or services offered as needed.
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Step 3: Save Changes
After making the adjustments, click Update Booking to apply the changes. The client will automatically receive a notification email if you select update booking(send email)
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Canceling a Booking
Step 1: Select the Booking
In the Bookings section, locate the reservation you wish to cancel and click on it to open the booking details.
Step 2: Cancel the Reservation
Click the Cancel Booking button. A confirmation prompt will appear—review the details and confirm the cancellation.
Step 3: Notify the Client
After cancellation, the client will automatically receive a notification. However, it’s a good practice to follow up with a personal message for clear communication.
Using the Cavago Host App
Step 1: Log In
Open the Cavago Host App on your mobile device and sign in using your credentials.
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Step 2: Access Bookings
From the Home page, access the pending bookings.
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Once you're on the pending bookings page, tap on a specific booking to view its details.
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Step 3: View Booking Details
Once you view your booking, tap on the booking status to change it.
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Step 4: Edit or Cancel
To modify a booking and propose new time slots, select the reservation, tap Booking Status, make your adjustments, and tap Save.
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To reject a booking, select the reservation, tap Reject Booking, and confirm the action.
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For further assistance, contact Cavago support at hostsupport@mycavago.com.
